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(Czech) IT4IT – základní přehled Referenční architektury

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Výbor pro certifikace a vzdělávání postupně připravuje přehledový překlad IT4IT Architecture.

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(Czech) Čtvrtý letošní seminář ITSM Prakticky

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Ve čtvrtek 1. června proběhl již čtvrtý letošní seminář ITSM Prakticky zaměřený tentokrát na měření výkonnosti (KPI – klíčové ukazatele výkonnosti) a reporting v oblasti...

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(Czech) Projekt roku 2017

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Název projektu: CLOONEY Dodavatel: Physter Technology a.s., Eller s.r.o Firma: Česká telekomunikační infrastruktura a.s., CETIN

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(Czech) Nová iniciativa Axelosu

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Až do 31. prosince 2016 a v průběhu příštího roku, bude AXELOS bude vydávat sérii bezplatných praktických příruček napsaných ve spolupráci s odborníky v oboru.

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(Czech) Referenční architektura Open Group IT4IT ™

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Přinášíme úvodní informaci k referenční architektuře, která pracuje s hodnotovým řetězcem IT a je komplementární k ITIL, TOGAF, ArchiMate. Více se o IT4IT  dozvíte na...

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(Czech) Reminder: Webinar Module 5 – Incident Management / link

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Here’s a little reminder to register for the fifth module of my Enterprise Service Management Webinar Programme – Incident Management.

(Czech) ITSM Review: May 2016 News / link

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This month’s theme is Incident Management so we’ll be looking at everything from how to do the basics, keeping your cool when you’re dealing with a crisis (without hiding under your desk crying or mainlining vodka) and how to empower your Service Desk analysts so they feel like ITSM rock stars!

(Czech) The ITSM Review: Knowledge Management / link

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This month’s theme is Knowledge Management, so we’ll be looking at everything from shift left, IT4IT, gearing up for effective Knowledge Management in your organisation and what exactly is the SKMS.

(Czech) The ITSM Review: Configuration Management How To (Part 1) / link

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Service Asset & Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This information includes details of how the assets have been configured and the relationships between assets.

(Czech) 5. ročník prestižní mezinárodní konference SDFI 2016 / link

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V Brně v prostoru BVV proběhne 25.5.2016 další ročník prestižní IT konference Service Delivery Forum International 2016 – SDFI 2016. Téma letošního ročníku je “QUALITY AND SPEED”.

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